Refund policy

Return & Refund Policy

We want you to feel confident shopping with us. Please read this policy carefully before placing your order.

Change of Mind

We do not offer returns or refunds for change of mind. This includes, but is not limited to:

  • Ordering the incorrect item

  • Deciding you no longer want the product

  • Finding the item at a lower price elsewhere

  • Entering an incorrect shipping address at checkout

Please ensure all details are correct before completing your purchase.

Faulty, Damaged, or Incorrect Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund if your item:

  • Is faulty or defective

  • Arrives damaged

  • Is significantly different from its description

  • Does not function as intended

For minor issues, we may offer a replacement or store credit where appropriate.

How to Request a Refund or Replacement

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery and include:

  • Your order number

  • A clear photo or video showing the issue

  • A brief description of the problem

📧 Email: [hello@novevellebeauty.com]

Once your request is reviewed, we will advise you of the next steps.

In most cases, returns are not required. Replacements or refunds are issued after assessment.

Return Shipping

  • For approved faulty or incorrect items, we will cover the cost of replacement shipping

  • Returns sent without prior approval will not be accepted

Refund Processing

  • Approved refunds are processed to the original payment method

  • Please allow 5–10 business days for funds to appear, depending on your bank or payment provider

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost in transit, please contact us and we will investigate with the courier and assist you accordingly.

Contact Us

If you have any questions about this policy, please contact us at:

📧 hello@novavellebeauty.com