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Contact Us

We’re here to help 💬
If you have any questions about your order, our products, or anything else, please don’t hesitate to get in touch.

Business Details

Trade Name: NovaVellé
Email: hello@novavellebeauty.com

⏱️ Support Hours:
Monday – Friday
9:00am – 5:00pm (AEST)

How to Reach Us

📧 Email Support
For order enquiries, returns, or general questions, email us and we’ll get back to you within 1–2 business days.

Order Enquiries

To help us assist you faster, please include:

Your order number
The email address used at checkout
A brief description of your enquiry

Important Note

NovaVellé operates primarily online. At this time, we do not offer in-person customer service.

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Disclaimer: NovaVellé Beauty products are designed for cosmetic, personal care, and general scalp wellness use only. The LED Scalp Comb is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results vary from person to person depending on factors such as genetics, age, hormonal changes, lifestyle, and scalp condition. Testimonials and reviews reflect individual experiences and are not guaranteed to be typical. Any scientific references on this website relate to red light or photobiomodulation technology more generally and should not be interpreted as proof that this specific product will achieve the same outcomes. Always seek advice from a qualified healthcare professional if you have concerns about hair loss, scalp conditions, pregnancy, breastfeeding, or any underlying medical issue.